Click Energy Review

  • Click Energy is an online-only energy retailer that provides electricity to residents of Victoria, New South Wales, Queensland, and South Australia. Gas plans are available through Click in Victoria and New South Wales.
  • There are also some solar electricity offerings from click, which include competitive feed-in tariff rates and conditional pay-on-time discounts.

Click Energy is an online-only company, which means their customer service needs to be top-notch. They are currently one of the largest energy retailers in Queensland and have a few awards to their name for their work in the area.

The standout area for Click Energy is in their solar offerings. Canstar awarded them five stars in 2016 for value for money, customer service, and range of plans in the solar category.

The Energy and Water Ombudsman Queensland also found that Click delivered a complaint-to-customer ration that was 70% below the industry average.

Click Energy handles their billing process a bit different than other electricity and gas retailers. Instead of billing customers every quarter, Click uses monthly billing to help reduce the impact a quarterly bill can have on your budget.

Click will read your smart meter each month to send you an accurate bill, meaning you will pay for the energy you used the previous month. Those who don’t have a smart meter will pay an agreed-upon price (usually around $100) for the first two months of the quarter.

On the third month of the quarter – after an agent reads your meter – they will send you a bill for your energy usage. They will subtract your first two payments and send you a bill for whatever is left over.

Although you can pay your Click bill through a variety of sources, the discounts require you to pay through BPAY, direct debit, phone, or internet. They also push you towards receiving your bills via email.

Click makes transferring energy to a new home simple. All you have to do is call them at least three days before your move with the following information:

  • Click Energy account number
  • Move out date
  • Contact information
  • New address
  • Identification

If you’re moving in two days or less, call them, and their representatives will do their best to make sure they transfer your power before you move in.

Contact Form:

Customer Service: 1800 775 929 (Monday – Friday 9:00am – 5:00pm AEST)

Mailing Address: Click Energy
Level 1, 90 Collins St,
Melbourne VIC 3000,