Alinta Energy Guide

  • Alinta Energy provides simple, competitive energy plans for residents of NSW, VIC, SA, QLD, and WA. Electricity is available in the East Coast states and natural gas is available nationally.
  • There are multiple flexible payment options offered, meaning you can choose which method works best for you.
  • Moving homes with Alinta Energy is as easy as making a phone call – provide your details and they’ll take care of energy connection, ready for your move in day.

Alinta Energy supplies energy to over 1 million Australians.

With over 25 years of experience as both an energy retailer and generator, they have a substantial track record behind them.

Alinta Energy is committed to getting the balance right – so that everyday Australians can enjoy reliable and affordable energy that also considers the future.

They provide simple, competitive rate only products, with no special conditions, as well as offering flexible payment options and no lock in contracts or exit fees.

This means that Alinta Energy customers can be confident in knowing they are getting a competitive electricity or gas deal.

Residential customers also gain access to their rewards program with discounts on movie tickets, theme parks, electronics, and gift cards.

Alinta Energy offers several flexible payment options, allowing customers to choose the method that works best for them.

Customers can sign up for Alinta Energy’s My Account, where they can view and manage their bills online, view payment history and energy usage, access direct debit set up, and update their personal details.


Pay online anytime via My Account, or through a secure online bill pay portal on the Alinta Energy website.

You’ll need your bill amount, Alinta Energy customer number (found on top right of your bill) and credit card information.

By Phone

You can pay with a credit card over the phone using our automated payment service.

You’ll be asked to enter your bill amount and payment number from the bottom of your bill.

East Coast customers can call 13 37 02 and select Option 4. Western Australian customers can call 1300 360 900.


Log into your online bank account and choose the BPay feature.

You’ll find your Biller Code and Reference Number on the bottom of your Alinta Energy bill.

Enter these numbers when your banking website prompts you.

Direct Debit

Set up direct debit with Alinta Energy to ensure your bills are paid automatically on each bill’s due date.

This option also offers the choice to pay monthly instalments rather than a larger quarterly bill.

There are several ways you can organise this; online via My Account or their Online Direct Debit Portal; in person by downloading a form, filling it out and returning it via regular mail, fax, or email; or by giving them a call.

Of course, you need all of your applicable account information if you’re setting up a direct debit payment method with Alinta Energy.

In Person

Pay by cash, cheque, or EFTPOS at any post office with your Alinta Energy account information.

By Mail

To pay by cheque, tear the payment options slip off your bill and post it with the cheque to the address shown on the slip.

A simple phone call will be enough to transfer your Alinta Energy account to your new home.

Once you’ve provided all your details, they’ll make sure the energy is disconnected from your old home and reconnected to your new address for when you move in.

Make sure to give them three business days’ notice to ensure a smooth account reconnection.

You can also inquire about switching energy plans when you’re making a move.

Ask the customer service representative about your options when you call to disconnect and reconnect your energy.


East Coast (NSW, VIC, SA, QLD):

Phone: 13 37 02


Monday – Friday 8am – 9pm

Saturday 9am – 6pm


Fax: 1300 781 235

Mailing Address: Alinta Energy

PO Box 16196

Collins Street West

VIC 8007


West Coast (WA):

Phone: 13 13 58


Monday – Friday 7am – 7pm

Saturday 8am – 12pm


Fax: 1800 651 161

Mailing Address: Alinta Energy

Locked Bag 55

Perth WA BC 6849