Frequently Asked Questions (FAQ)


Q: How does work?

A: We bring together a network of energy suppliers and compare their offered rates on different electricity and gas plans. We put the power in your hands to decide which price is the best and provide the switching service free of charge. You may be asked to provide some documents, but we’ll arrange the connection and send you any relevant information. It’s easy!

Q: How much does it cost to switch?

A: At, we do not charge any fees for the use of our comparison tools or for speaking to our energy consultants. However, your current supplier might have contractual terms that include exit fees. We recommend you check with your supplier to clarify. Also be sure to make any final payments on time or you may incur a late fee.

Q: How long does it take to switch suppliers?

A: Comparing suppliers and arranging the switch doesn’t take long, but it can be up to three months before the switch takes place. Usually you will need a final meter reading to close out your existing account, which tend to occur every three months. If you are further along in your billing cycle then the switch may happen earlier. It may also be quicker if you have a smart meter installed, which provides up-to-the-minute meter readings.

Q: Do electricity prices vary from state to state?

A: Yes they do! Depending on the rates set by your state’s suppliers, electricity prices can vary significantly. This is due to different sources of energy generation and investment in infrastructure, as well as supply and demand. There are a number of factors that influence prices in the short term and long term. Some of these factors are out of consumers’ hands, which is why the ability to compare suppliers is such a powerful money-saving tool.

Q: Why should I switch?

A: By comparing energy plans, you can easily find which suppliers are cheapest on the market, allowing you make the switch and save big on your electricity and gas bill. People choose to switch for a number of reasons, but mostly it’s to find a more affordable price. Other reasons include moving house, adding a renewable energy source, or because you’re not happy with the service from your current supplier.

Q: Can anyone change suppliers?

A: As it currently stands, residents of NSW, Queensland, South Australia, ACT and Victoria can choose their electricity and gas suppliers. Residents of Tasmania can currently select their gas supplier in some areas, but only have access to one electricity supplier, Aurora Energy.
For more information on your options in Tasmania, go to the TasGas website.

Q: Why are there so many suppliers?

A: Due to the government’s recent easing of laws regarding competition policy in energy markets, Australia has seen a mass increase in suppliers, meaning greater competition and more competitive rates for Australian consumers. In general, the more suppliers there are in the market, the lower the tariffs.

Q: What is a tariff?

A: A tariff is the amount you are charged for energy as part of your contract. You’re likely to see two types of tariffs on your bill: a supply charge and a variable (or usage) charge. The supply charge is a type of service charge that covers the cost of supplying energy to your house. The variable charge changes depending on how much energy you use.

Q: I’m signed up to a solar feed-in tariff. Will I still be eligible when I switch suppliers?

A: This will depend on your solar scheme. Regulations vary from state to state and between suppliers; your solar feed-in tariff may be linked to your address or to the account with your supplier. Contact your supplier to find out if you can bring your feed-in tariff to a new supplier. When comparing different plans you may even find that a different supplier offers a better deal on feed-in tariffs.

Q: I have a business. Can you still help me switch energy suppliers?

A: Of course we can! Energy costs are a major component of most businesses, and can be one of your biggest expenses. It makes sense to compare energy plans so you can find a more affordable supplier and reduce your overall spending.

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