How to switch your energy supplier

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If you’re not happy with your electricity and/or gas company, it’s time to think about switching to a different supplier who can offer better value for money or a higher level of customer service than you’re getting with your current supplier. Not previously switched? You’re probably wondering what is involved. Here’s the lowdown on changing your utility supplier.

When to Switch Energy Supplier

There are a few reasons why you may want to change to a new energy supplier.

  • Looking for a better deal
  • Moving house
  • End of contract term with current supplier
  • Your rate has increased
  • You’ve changed your energy source (i.e. hooked up gas or added solar)
  • You’re disappointed in your current supplier

Finding a new electricity and gas supplier

When it comes to switching your supplier, there are two main options that make it much easier to find the right electricity and/or gas supplier for your needs.

Using a Switching Service: Going through a switching service means that your utility usage will be compared against quotes from electricity and gas suppliers. If you choose to switch, they can cancel your existing contract and set up the agreement with your new supplier. Be careful though; because the big switch is being handled for you, the full range of terms and conditions may not be made explicitly obvious.

Using a Comparison Website: Using a comparison website allows you to look at a range of quotes from electricity and gas suppliers to see if you can get a better deal elsewhere. If you choose to switch, you’ll generally handle the process yourself.

ElectricityandGas.com.au is unique because it offers a little bit of both. The online component allows you to easily submit your details for a comparison, and you’ll also have the help of a consultant over the phone to help you make the switch.

You may be asked to provide a few documents, but the consultant will set up the new connection for you and send you the information you need. It will all be detailed in a welcome pack once you consent to making the switch.There are no hidden fees or misleading terms and conditions to worry about, because the consultant will walk you through the process.

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