Energy Australia

  • Energy Australia offers electricity plans in Queensland, Victoria, New South Wales, South Australia, and ACT; and gas in all of these locations except Queensland.
  • Energy Australia is one of the largest energy retailers in the country, with multiple awards to their brand.
  • Energy Australia remains committed to renewable and environmentally-friendly energy, offering a variety of solar powered systems, and a cost-free carbon-neutral electricity option in all of their plans.

Energy Australia provides electricity plans for almost all states in Australia, with Tasmania as the exception. Gas plans are similarly available in all states but one (the exclusion being Queensland).

Energy Australia offers plan bundles to suit the individual customer’s needs for additional savings.

In this section, we’ve outlined the current plans and discounts the company offers during their benefits period.

***Note that these discounts are subject to change. Visit the Energy Australia website for the up-to-date discount percentages for your state.

Electricity

Energy Australia offers three electricity plans – ‘Flexi saver’ and ‘anytime saver’ options are available in every state in which the company operates, while ‘secure saver’ is exclusive to Victoria, Queensland, and New South Wales.

All electricity plans provide a 100% carbon-neutral option for no extra cost, which affords customers the option minimise their carbon footprint.

Anytime Saver
The anytime saver plan is available in all Australian states, and offers a guaranteed discount on electricity usage regardless as to whether a payment is missed.

There is no exit fee on this plan, and the benefit period lasts for twelve months. Upon choosing this plan, you will be awarded with a $50 credit off your first bill.

Flexi Saver
Flexi saver is the second of Energy Australia’s energy plan that is available in all states in which the company operates. A location-based discount will be offered, with the condition that bills are paid in a timely manner.

Like the anytime saver plan, flexi saver has no exit fee and a benefit period of one year.

Secure Saver
Secure saver lets you lock in your rate for a period of time, meaning usage rates and daily supply charges won’t rise for the first two years of the plan.

You will also receive a state-specific discount on your secure saver plan, provided you are a resident of Victoria, Queensland or New South Wales.

Energy Australia observes price match with this plan. Though the charges won’t rise for the duration of the plan, if market prices go down, so will your energy bill.

Exit fees apply to this plan.

Electricity Discounts by Plan

State Anytime Saver Flexi Saver Secure Saver
SA 20% 12% Not Offered
VIC 34% 25% 30%
NSW 28% 20% 25%
ACT 8% 11% Not Offered
QLD 28% 20% 28%

***Note that these discounts are subject to change. Visit the Energy Australia website for the up-to-date discount percentages for your state.

Gas

Energy Australia currently offers gas-only plans in every Australian state except Queensland.

The names and the terms of gas-only plans are the same as the electricity plans – the only difference is the discounts you’ll receive on your gas bill, which we’ve covered for you in our table below:

Gas Discounts by Plan

State Anytime Saver Flexi Saver Secure Saver
SA 20% 12% Not Offered
VIC 34% 14% 18%
NSW 28% 11% 17%
ACT 8% 11% Not Offered

***Note that these discounts are subject to change. Visit the Energy Australia website for the up-to-date discount percentages for your state.

Bundles
Energy Australia also gives customers the option to to bundle their gas and electricity plans. The anytime saver, flexi saver and secure saver plans are available as gas and electricity bundles, with the same rates and state-based discounts outlined in the above tables.

Energy Australia is one of the largest energy providers in the country and maintains a responsible approach to energy production where possible.

The carbon-neutral option is available on on their electricity plans and bundles as a result of this. You can opt into this program for no extra cost, and help reduce the negative impacts of carbon footprints on the environment.

Energy Australia has been recognised by multiple organisations for their work. We’ve listed some of their more recent awards and recognitions below.

Awards

Canstar Most Satisfied Customers: 2016-2017 Canstar Blue Award for Small Business (Electricity Providers)
Roy Morgan Customer Satisfaction Award
Victorian Contact Centre of the Year: 2016
EY’s Women in Power & Utilities Index Recognition
#1 Customer Experience Index for Energy Retailing: 2015, 2016, 2017

Energy Australia provides feed-in tariffs for new and existing solar customers depending on state and the size of their solar panel unit.

These rates are adjusted annually, so it’s advised that you take a look at their website for more information about the current solar feed-in tariff rate from Energy Australia.

Solar Power Systems

Energy Australia also offers solar power systems that include inverters, solar panels, and full installation. They’ve done the research for you and paired the best solar panels with their matching inverters to ensure customers get the most out of their solar power systems.

You can choose one of the following solar packages from Energy Australia to best suit your needs:

  • Signature System
  • Premium System
  • Smart System
  • Saver System

There are a few ways to pay your energy bill with Energy Australia. They offer billing options that fit virtually every situation and are usually understanding if you need a payment extension.

The following options are available to pay your bill:

  • The Energy Australia “My Account” Portal
  • Credit Card
  • Direct Debit
  • BPAY
  • Mail
  • Australia Post
  • Centrepay
  • Personalised Instalment Plan

Payment Extensions

Energy Australia is understanding when it comes to payment extensions – as long as you let them know ahead of time. They usually allow you to take an extra week or two to make your payments and avoid a late payment fee.

Contact Energy Australia with your billing information through their ‘my account’ feature, or fill out a payment extension request form on their website. They will adjust the bill’s due date and make sure you don’t incur any additional late fees.

Disconnecting for a move is as easy as giving Energy Australia a call, though the company will require at least three business days to disconnect the power from your old house and get it set up at your new one. Provide them with your address and customer number, and they’ll organise the rest.

Whether you’re a new or returning customer, reconnecting the electricity and gas requires you to provide Energy Australia with the following information:

  • Your new address
  • The date of your move
  • Contact information and a form of identification
  • Any applicable concession details.

Although Energy Australia typically requires three days to get your power up and running, special circumstances may result in faster setup times. Call their 1800 702 684 to speak to one of their “moving experts”, and staff will see what they can do for you.

Website: www.energyaustralia.com.au
Phone: 133 466 (Monday – Friday: 8am – 6:30pm AEST)
Online Chat: Monday to Friday 8.00am to 9.00pm AEST – Saturday 9.00am to 6.00pm AEST